Almost 24 hours before the end of 2018… I am looking back on the Dimitrios Buhalis Highlights of 2018 !
It has been an incredible year with a fantastic range of intellectual stimulation and great interaction with both academics and professionals around the world. Together we cocreate the future and hope to make the world a little better and a lot smarter.
Professor Dimitrios Buhalis presented 6 papers at the ENTER2018 eTourism Conference with recent graduates Yeyen Sinarta and Sharon Nyangwe as well as partners from Hong Kong Polytechnic University Professor Rob Law, Katerina Volchek, Dr Markus Schuckert and General Manager of Hotel Icon Hong Kong Richard Hatter. Looking forward to explore the latest eTourism innovations in Sweden https://enter2018.org/ and receive the third IFITT prize for the best eTourism Journal Paper of the Year Award for the Destination eWOM drivers and characteristics published in Annals of Tourism Research with Nigel Williams Alessandro Inversini Nicole Ferdinand
Simon Thomas and Dimitrios Buhalis organised the BU-Grange Hotels Tourism and Hospitality Fusion Conference in partnership with Grange City Hotel in London
Professor Dimitrios Buhalis was invited by the European Committee of the Regions to contribute to the EU Tourism of Tomorrow EU Industry Day http://necstour.eu/event/european-industry-local-event-tourism-investing-european-tourism-tomorrow?platform=hootsuite
Bournemouth University ranked 8th In the new QS World University Rankings
for Hospitality and Leisure Management https://www.topuniversities.com/university-rankings/university-subject-rankings/2018/hospitality-leisure-management
Professor Dimitrios Buhalis returned to Vegas after 25 years to contribute to HR in Hospitality Conference and Expo in March 2018. The USA annual HR conference and expo for the hospitality industry to talk about: Next Generation Solutions to Next Generation Problems: The Future of HR Technology https://tinyurl.com/HRinHospitalityNextGeneration Great to meet Mark Birtha, President Hard Rock International and talk about Rocking hospitality and thank you for the pin ! And grateful to Professor Bruce Tracey Cornell University for kind invitation.
Honoured to keynote at the World Tourism Organization (UNWTO) 10th World Congress on Snow and Mountain Tourism congress on Smart Tourism. The conference was opened by Mr. Zurab Pololikashvili, Secretary-General, UNWTO and H.E. Mr. Antoni Martí, Prime Minister, at the Principality of Andorra http://snowmountain.unwto.org Keynote on Smart Tourism by Dimitrios Buhalis after 40:00
Professor Dimitrios Buhalis was honoured to do a presentation on the Smart Tourism and Greek Tourism at the annual Rhodes Hotel Managers Association Summit in Greece. We had the opportunity to discuss how to develop the tourism and hospitality competitiveness of Greece and Rhodes through strategic management and marketing. You can see the video here:
Journal of Service Management Journal thought leadership HTR Forum at Ohio State University in Columbus, Ohio, USA with Professor Jay Kandampully and the team towards the “Evolving Service Thinking : Disruption and Opportunities in Hospitality and Tourism” Special Issue.
Hosted the Council for Hospitality Management Education CHME 2018 Conference in May 2018 @Bournemouth University http://www.bournemouth.ac.uk/CHME22-25. More than 22 Invited speakers from around the world, 60 research papers and posters, 30 PhD students and a comprehensive industry programme will facilitate great knowledge co-creation. It will be an incredible conference and a celebration of Global Hospitality Management. Babis’ view on the CHME18 conference in Bournemouth.
In May 2018 I was also honoured to cochair the Tourism Marketing Track at 47th European Marketing Academy Conference (EMAC) 2018 Conference | EMAC www.emac-online.org at the Department of Marketing, Strathclyde Business School in Glasgow.
In June I was the keynote speaker at the Global Conference on Business and Economics (GLOBE 2018) with three co-conferences (HOTEL, GLOSERV, and GRADCONF), held at the University of South Florida Sarasota-Manatee campus in Sarasota/Bradenton, Florida.
Then was invited to visit my friends Alan, Fevzi, Matilda at the Rosen College at the University of Central Florida located in Orlando, Florida, United States to discuss collaboration and to strengthen the partnership with Bournemouth University.
It was great to be the key facilitator of the Omnibees Academy Leadership Summit at Foz Do Iguacu in Brazil. Omnibees is a world leader in Intelligent Hotel Distribution connecting the largest travel and hospitality distribution network. It was a great opportunity to engage and cocreate the future of global tourism distribution.
Bournemouth University Department of Tourism and Hospitality is ranked #12 in the world
in the Shanghai Ranking of Academic Subjects 2018 Hospitality and Tourism
In my capacity as First Vice President of the International Academy For The Study Of Tourism Professor I visited STP Nusa Dua Bali Indonesia to organise the Bali Tourism Congress and the Academy Conference https://www.balitourismcongress.com/ in May 2019
Professor Dimitrios Buhalis shared his research expertise on Smart Tourism and Digital Marketing with the Ministry of Tourism, at the Sultanate of Oman on World Tourism Day 2018
Professor Dimitrios Buhalis at the Ministry of Tourism, Sultanate of Oman
Professor Dimitrios Buhalis contributed to the African Tourism Leadership Forum in Ghana and meets Hon. Catherine Afeku Ghana Minister For Tourism, Arts and Culture and the Hon. Didier Dogley Seychelles Minister of Tourism, Civil Aviation, Ports and Marines.
Professor Dimitrios Buhalis introduces and Chairs
the Smart Tourism Session at the 7th UNWTO Global Summit on Urban Tourism in Seoul Korea
https://youtu.be/ItK2mw-qTK4 #smart #smartcities #smartrourism #tourism #travel
Prof Buhalis contributed to the World Tourism Organization (UNWTO) Silk Road Conference in Thessaloniki Greece all relevant event information, including presentations and photos, can be found here:
Professor Dimitrios Buhalis reached 30000 citations and h=75 on Google Scholar https://scholar.google.co.uk/citations?user=KW2ZrvUAAAAJ&hl=en&oi=ao
Professor Dimitrios Buhalis contributed to Smart Tourism: Emerging Global Digital Ecosystem at the 12th UNWTO / PATA Forum on Tourism Trends and Outlook Guilin, China Conference The future of Tourism : Road to 2030
Tourism Review experienced a dramatic growth of the journal in submissions, quality and impact https://www.emeraldinsight.com/toc/tr/0/0 Tourism Review was accepted into SSCI in December 2018 and will receive its first impact factor and Citation Report in June 2019.
ALIATHON RESORT, PAPHOS, CYPRUS REBRANDING
Aliathon Holiday Village was rebranded to Aliathon Resort to accommodate all exciting developments and innovations emerging in 2019. Aliathon Resort comprises of two hotel complexes, the Aliathon Aegean and the Aliathon Ionian. Aliathon Ionian comprises of two areas the Aliathon Fishing Village and the brand new Aliathon Ionian Hotel and Swim-Up Suites. The Aliathon Aegean is home to three holiday experiences: The Aliathon Aegean Village, the Aliathon Time To Smile and the Aliathon Aegean Swim-Up Suites. As always, the Aliathon Resort in Paphos, Cyprus is committed to provide exceptional, enjoyable and sustainable hospitality, where we strive to exceed expectations and ensure that dreams come true. For more information see our new web site https://www.aliathonresort.com/ and the new Facebook page https://www.facebook.com/AliathonResort/
Latest Dimitrios Buhalis Publications in 2018
Rihova, I., Buhalis, D., Gouthro, M., Moital, M., 2018, Customer-to-customer co-creation practices in tourism: Lessons from Customer-Dominant logic, Tourism Management Vol.67, pp.362-375 https://doi.org/10.1016/j.tourman.2018.02.010 OPEN ACCESS
Zhang, H., Wu, Y., Buhalis, D., 2018, A model of perceived image, memorable tourism experiences and re visit intention, Journal of Destination Marketing & Management, Vol. 8, Pages 326-336 https://doi.org/10.1016/j.jdmm.2017.06.004
Zhang, H., Chen, W., Zhang, Y., Buhalis, D., Lu, L., 2018, National park visitors’ car-use intention: A norm-neutralization model, Tourism Management, Vol.69, pp.97-108 https://doi.org/10.1016/j.tourman.2018.06.001
Buhalis, D., Leung, R., 2018, Smart Hospitality – Interconnectivity and Interoperability towards an Ecosystem, International Journal of Hospitality Management, Vol.71, pp.41-50 https://doi.org/10.1016/j.ijhm.2017.11.011
Brandão, F., Costa, C., and Buhalis, D., 2018, Tourism innovation networks: a regional approach, European Journal of Tourism Research, Vol.18, pp. 33-56 http://ejtr.vumk.eu/index.php/volume18/540-v18rp33
Peters, M., Kallmuenzer, A., Buhalis, D., 2018, Hospitality Entrepreneurs managing Quality of Life and Business Growth, Current Issues in Tourism https://doi.org/10.1080/13683500.2018.1437122
Zhang, H., Gordon, S., Buhalis, D., Ding, X., 2018, Experience Value Cocreation on Destination Online Platforms, Journal of Travel Research, Vol. 57(8), pp.1093–1107, https://doi.org/10.1177/0047287517733557
Molinillo, F., Liébana-Cabanillas, F., Anaya-Sánchez, R., Buhalis, D., 2018, DMO online platforms: image and intention to visit, Tourism Management, Vol.65, pp.116–130 http://www.sciencedirect.com/science/article/pii/S026151771730211X
Chrisikou, E., Trizaki, Buhalis, D., 2018, Architectural Hybrids for living across the Lifespan: Lessons from Dementia, The Service Industries Journal, Vol.38(1-2), pp.4-26, http://dx.doi.org/10.1080/02642069.2017.1365138
Martinez-Gonzalez, J., Lopez, E., Buhalis, D., 2018, The loyalty of young residents in an island destination: An integrated model. Journal of Destination Marketing & Management http://www.sciencedirect.com/science/article/pii/S2212571X1630138X#
Information and Communication Technologies in Tourism 1999
Proceedings of the International Conference in Innsbruck, Austria, 1999
Buhalis, Dimitrios; Schertler, Walter (Eds.) 1999, XII, 407 p. 66 illus., Softcover, ISBN: 978-3-211-83258-5
Within the last six years the conference ENTER (International Conference on Information and Communication Technologies in Tourism) united various experts – practitioners as well as researchers – to exchange their experiences, ideas and visions in the sector of tourism and information technology (IT). The proceedings of the conference provide an international platform to discuss the topical situation and future trends, and the possibilities to shape the own strategies. The following topics are treated in this year’s volume: – knowledge management in tourism – changing consumer behaviour through information technology – using IT to support consumer choice and skills – engineering tourism applications – the empowerment of small and medium-sized enterprises through IT – using IT for hospitality management – using IT to redesign travel distributions and destination marketing systems and IT developments The emphasis of this year’s contributions lies on the strategic components more than on the technical issues.
Content Level » Research
Keywords » Tourism – Tourism Information Systems – Tourismus -Tourismusinformationssysteme
TABLE OF CONTENTS
Tichler, G., Werthner, H., Grossman, W.: Using Data Mining in Analysing Local Tourism Patterns
Go, F., Govers, R., Heuvel, M.: Towards Interactive Tourism: Capitalising on Virtual and Physical Value Chains
Schertler, W., Berger-Koch, C.: Tourism as an Information Business: The Strategic Consequences of E-Commerce in Tourism for Business Travel
Robledo, M. A.: Database Marketing as a Source of Competitive Advantage for the Hotel Industry
Van der Pijl, J., Bartelink, H.: Printing on Demand as a New Channel for Tourist Information
Björk, P., Guss, T.: Internet as a Marketspace: The Perception of the Consumers
Dellaert, B. G. C.: The Tourist as Value Creator on the Internet
Curry, P., Alpert, F.: The Impact of the Internet on Consideration Sets: The Case of International Tourism Destinations
Beirne, E., Curry, P.: The Impact of the Internet on the Information Search Process and Tourism Decision Making
Jung, H.-S.: The Analysis of Demographic Profiles and Prospects of Internet Users in National Tourism Organisations: Case Study (Korean National Tourism Organisation)
Pröll, B., Retschitzegger, W. , Wagner, R. R.: Holiday Packages on the Web
Jung, H.-S., Twigeri, A.: The Use of the Internet as a New Marketing Tool to Promote New Tourist Destinations in Asia: Case Study (Korean National Tourism Organisation)
Sancho-Perez, A., 1998,Introduccion al Turismo: Distance learning manual,World Tourism Organisation, Madrid Spain, in Spanish, (Principal Contributor).
Table of Contents
- El turismo como actividad económica
- Turismo: concepto y definiciones
- Concepto y tipologías de la demanda turística
- Oferta turística
- Atracciones: Turismo temático
- Distribución en el turismo
- Necesidad de intervención pública en el mercado turístico
- Planificación y desarrollo de los destinos turísticos
- Competitividad en el turismo
- Impactos económicos del turismo
- Impactos socioculturales del turismo
- Impactos medioambientales del turismo
- Turismo sostenible
- Introducción al marketing en la industria turística
- El marketing Mix
- Tecnologías de la información en la industria turística
- Gestión de la calidad total en la industria turística
- Cualidades requeridas para ser un profesional del turismo
- Principales tendencias actuales en la industria turística
ENTER98 conference proceedings
Information and Telecommunication Technologies increasingly propel the tourism industry and have become one of the most important determinants of the competitiveness for both the public and the private sectors. It is quite evident that tourism organisations which fail to take advantage of the emergent opportunities introduced by technology will lose considerable market share and suffer strategic disadvantages. Business processes re-engineering is essential therefore throughout the tourism industry. Encouragingly tourism organisations respond to the challenges and a large number of principals use technology in both operational and strategic functions. However, technology threatens traditional distribution channels with disintermediation. Non-tourism organisations also take advantage of the technological developments and launch services for tourism consumers and suppliers, increasing the competition for traditional operators. The tourism industry, therefore, emerges as a very dynamic one and prospects are really exciting for professionals and researchers. Ultimately virtual enterprises will dominate the tourism industry. They will produce cost-effective, instantaneous, mass-customised goods and services; develop dynamic interfaces with suppliers and consumers; and constantly reform their structures in order to satisfy consumer needs. They will also take advantage of lean and flexible organisational frameworks; advanced technology; interactive and innovative marketing and management; rapid reaction to market requests; as well as effective networking and partnerships in order to provide more benefits for all stakeholders. ENTER adopted a consistent scientific approach to the study of tourism and technology. Over the last five years it brought together practitioners and researchers of both tourism and information technology.
Paperback: 344 pages
Publisher: Springer Verlag GmbH (31 Jan 1998)
ENTER 2000 proceedings on Information and Communication Technologies
ENTER has now met for six years, providing a valuable forum for researchers and practitioners to discuss and debate their ideas and perspectives regarding the nature and role of tourism and information technology in global society. Over the years, the nature and rate of change in the tourism industry has been overwhelming. The internet and related technologies are now dominant agents of change and have created a “new economy” which requires new processes and strategies to replace those developed for the “old economy”. The theme of ENTER 2000, “Keeping Pace with Change – New Frontiers for IT and Tourism”, captures the challenges that we face at the beginning of the new millennium. The papers included in this volume illustrate the incredible growth in research and development in this area and reflect its youth, vitality and at the same time, maturation. Perhaps most important, these papers document how this new technology has changed and, in tum, how the industry has responded. The series of proceedings of which this volume is a part is creating a unique body of knowledge about the intertwined emergence of tourism and technology. There are, perhaps, three overriding themes of this congress. First is the focus on the tourist. Professor Stock’s keynote address “Intelligent Interfaces for the Tourist” is a good representative of a series of papers discussing how information systems, electronic markets, and user interfaces have been or can be developed to enhance the tourist experience.
Paperback: 518 pages
Publisher: Springer; 1 edition (May 19, 2000)
Editor Abraham Pizam, Dean & Linda Chapin Eminent Scholar; Chair in Tourism Management, Rosen College of Hospitality Management, University of Central Florida, USA
The International Encyclopedia of Hospitality Management covers all of the relevant issues in the field of hospitality management from both a sectoral level: * Lodging * Restaurants * Clubs * Time-share * Conventions As well as a functional one: * Accounting & finance * Marketing * Human resources * Information technology * Facilities management Its unique user-friendly structure enables readers to find exactly the information they require at a glance; whether they require broad detail which takes a more cross-sectional view across each subject field, or more focussed information which looks closely at specific topics and issues within the hospitality industry today. Section Editors: Peter Harris – ACCOUNTING & FINANCE Oxford Brookes University, UK Zheng Gu – ACCOUNTING & FINANCE University of Nevada, Las Vegas, USA Randall Upchurch – CLUB MANAGEMENT & TIMESHARE MANAGEMENT University of Central Florida, USA Patti Shock – EVENT MANAGEMENT University of Nevada, Las Vegas, USA Deborah Breiter – EVENT MANAGEMENT University of Central Florida, USA David Stipanuk – FACILITIES MANAGEMENT Cornell University, USA Darren Lee-Ross – HUMAN RESOURCES MANAGEMENT James Cook University, Australia Gill Maxwell – HUMAN RESOURCES MANAGEMENT Caledonian Glasgow University, UK Dimitrios Buhalis – INFORMATION TECHNOLOGY University of Surrey, UK Allan Stutts – LODGING MANAGEMENT American Intercontinental University, USA Stowe Shoemaker – MARKETING University of Houston, USA Linda Shea – MARKETING University of Massachusetts, USA Dennis Reynolds – RESTAURANTS & FOODSERVICE MANAGEMENT Washington State University, USA Arie Reichel – STRATEGIC MANAGEMENT Ben-Gurion University, Israel
Primary: Libraries (faculty, site and departmental within universities and colleges, and special libraries within industry (professional trade & learned associations, management consultancy & information, & government bodies) Secondary: Academics, postgraduates and practitioners.
In fewer than three hundred years tourism has become a global service industry of great economic, cultural and political importance. Published to critical acclaim, the Encyclopedia of Tourism – now available as a Routledge World Reference title – is the definitive one-volume reference source to this challenging multisectoral industry and multi disciplinary field of study.
Comprising over one thousand entries, this volume has been written by an international team of contributors to provide a comprehensive guide to both the manifest and hidden dimensions of tourism. It explores the wide range of definitions, concepts, perspectives and institutions and includes:
- comprehensive coverage of key issues and concepts
- definitions of all terms and acronyms
- entries on the significant institutions, associations and journals in the field
- country-specific tourism profiles, from Greece to Japan and Kenya to Peru
- thorough analysis of the trends and patterns of tourism development and growth.
The extensive cross-referencing and comprehensive index will assist the reader in making links between the diverse aspects of tourism studies, and the suggestions for further reading are inva
Buhalis, D., 2004, eTourism: tourism information Technology for Strategic Management , Translated to Mandarin, Tourism Education Press China ISBN 7563712062
|出 版 社：||旅游教育出版社 本社特价书|
|条 形 码：||9787563712069 ; 978-7-5637-1206-9|
|I S B N ：||7563712062||出版时间：||2004-7-1|
|开 本：||小16开||页 数：||379|
|定 价：||42 元|
|I S B N:||7563712062|
|Number of pages:||379|
|Open the:||16 mo|
|Cover the form:||Paperback|
|Press:||Tourism Education Press Society Jiashu|
|Now selling price:||37.0 yuan (1 Star Member Price 88% off) 36.5 yuan (two star member price 87% off) 35.7 yuan (3 star member price 85% off)|
Chapter 1 Information and Communication Technology: Development and Change
Learning Objectives Chapter
1.2 Definitions of information communication technology, information systems, information management and its relationship
stage of development of information communication described 1.3
1.4 Information and Communication Technology and the new enterprise tools
1.5 networks and information superhighway: the Internet, intranet and extranet
centralized information and communications technology, the development of new technologies 1.6
1.7 new wave of technological revolution
This chapter questions
the construction of reading material
in Chapter 2 of the significance of information communication technology revolution in corporate and strategic
learning objectives of this chapter
2.2 for enterprises and strategic significance of
the impact of information and communication of information society technology revolution 2.3
2.4 Value Chain and Information impact of communication technology,
information technology market 2.5 development, e-commerce and Internet market
2.6 Strategic Management and Competitive Advantage
2.7 information communication technology, strategic management and competitive
2.8 precondition to achieve competitive advantage through IT
Chapter 3 e-tourism: dynamic information communication technology and tourism combined with
electronic travel demand-driven Chapter 4
Chapter 5 supply-driven e-tourism
portal for tourism business through the second part of the information technology strategy and operations experts,
e-tourism in Chapter 6 operational management and distribution
of electronic airline Chapter 7
Chapter 8 electronic hotel
Chapter 9 Electronic Travel
Chapter 10 electronic travel agents
Chapter 11 electronic destination
Chapter 12 e-tourism: Overview and Future Prospects
Target your business strategies to fit specific tourist cultures!
Since Thomas Cook packaged the first tour in 1841, hospitality and tourism enterprises have forged long-term alliances with one another. Yet research suggests that most such alliances will fail. What goes wrong? How can tourism professionals take advantage of all the benefits of international cooperation while minimizing the potentially disastrous risks of failure? Global Alliances in Tourism and Hospitality Management provides empirical research, case studies, and theory to help you make the right decisions about this potentially high-profit strategy.
To compete in the world travel market, a firm must increase its ability to reach, serve, and satisfy its target markets, while lowering costs. Making an alliance is often the most efficient and effective way to reach these twin goals. However, many firms make alliances without sufficient planning and end up paying the price in failed tours, dissatisfied customers, and damaged reputation. The five critical questions that must be answered before creating a partnership include:
- Do we want to partner?
- Do we have an ability to partner?
- With whom do we partner?
- How do we partner?
- How do we sustain and renew a partnership over time?Global Alliances in Tourism and Hospitality Management offers specific, detailed ideas and research on vital topics, including:
- deciding how and when to form alliances
- handling multicultural management issues
- identifying the basic elements of successful–and not so successful–partnerships
- discovering the effects of culture on purchasing decisions
- dealing with conflicts within alliances
- ensuring cross-agency cooperationThe development and management of alliances is a critical skill. Global Alliances in Tourism and Hospitality Management provides you with the strategies you need to build successful alliances. International in scope, this informative guide will help marketers, managers, and other professionals in the hospitality industry to lower company costs, raise profits, and gain strategic advantages in diversified markets.
Paperback: 178 pages
Publisher: Haworth Press Inc (1 Mar 2000)
Dimitrios Buhalis, Established Chair in Tourism, School of Services Management, Bournemouth University, UK
Carlos Costa, University of Aveiro, Portugal
As the global tourism industry continues to expand and to become more complex, it is vital that those in the industry are equipped with a thorough knowledge of all topics involved. New Tourism Consumers Products and Industry: Present and Future Issues provides this comprehensive coverage and more. Written by a team of globally renowned thinkers and researchers, it not only provides a brief historical overview of tourism, but delves deeper, to discuss emerging trends, consumer types and looks at the way the industry itself is changing and developing. It provides the manager of tomorrow with the ability to look beyond normal planning horizons and identify potential opportunities from these changes. New Tourism Consumers Products and Industry: Present and Future Issues is part of a two part set with its companion text, Tourism Dynamics, Challenges and Tools: Present and Future Issues which takes the reader on a logical progression to look at issues relating to the external environment in which the tourism industry functions. Both texts thereby provide the reader with a complete set of tools and knowledge recognise the key areas of growth and change, and the ability to use the new tools and technologies available to develop them and maximise business potential.
Level 3 and postgraduate degree courses in tourism. Senior university level synthesis courses which are commonly provided as core or elective class in most specialised tourism programmes and first year introductory graduate classes. Libraries and industry practitioners.
CONTENT: Preface. Forward. Contents, Buhalis-Costa and Jean-Claude Baumgarten. Tourism Futures: Introduction, Dimitrios Buhalis and Carlos Costa. The transformation of Consumer Behaviour, Ulrike Gretzel, Daniel R. Fesenmaier and Joseph T. O’Leary. New and emerging markets, Chris Cooper and Noel Scott (UQ) and John Kester (WTO). Third Age tourism, Gianna Moscardo. Youth and adventure tourism, Greg Richards & Julie Wilson. Domestic and Visiting Friends and Relatives Tourism, Philip Pearce and Gianna Moscardo. CONFERENCE TOURISM – MICE Market and Business tourism, Adele Ladkin. Alternative tourism and the moralisation of tourism, Jim Butcher. Reengineering established products & destinations, Dimitris Ioannides. Urbanisation and second homes tourism, Aurora Pedro. Fashion and accessibility based emerging destinations, Mike Hall and Dick Butler. Experience based products, Antti Hahti and Raija Komppula. Nature based products, Ecotourism and Adventure tourism, Tanja Mihalic. Sport and events tourism, Paul de Knop. Shopping and tourism, Yvette Reisinger .Gastronomy, Food & Wine, Mike Hall and Richard Mitchell. New Age Travel/Tourism: spiritual experiences, Yvette Reisinger. Space Tourism, Vaios Lappas. Intermediaries: Travel Agencies & Tour Operators, Dimitrios Buhalis and Dorota Ujma. Transport and transit: Air, Land and Sea, Anne Graham. Hospitality Megatrends, Peter Jones. Attractions Megatrends, Pierrre Benckendorff. Culture, Heritage and Visiting Attractions, Bob McKercher and Hilary du Cros. Entertainment and new leisure, Melanie Smith. Destination Management Organisations and Actors, Mara Manente and Valeria Minghetti. Tourism Futures: Conclusions, Carlos Costa and Dimitrios Buhalis.